Brett Miller has proudly served on the AAPM State Committee (SA/NT) since 2016, and was delighted to be recognised as the AAPM SA/NT Practice Manager of the Year 2017.
A Certified Practice Manager (CPM AAPM), Brett is actively involved in AAPM as a member of the SA/NT Networking Events Sub-Committee, as an active AAPM Mentor, and most recently had the honour of being appointed as the SA/NT Branch President (AAPM).
Brett works as the Group General Manager with The Miller Dental Group, which has grown over the past 6 years from 1 clinic (comprising 3 dentists) to become is the largest independently owned dental provider in Australia; an operation that spans more than 15 dental practices and specialist clinics across South Australia, and a team exceeding 100 staff. He is a determined and passionate advocate of accessible primary health care, as evidenced through his position as founder and current Board member of the Australian Dental Outreach Foundation and as founding Director and Ambassador of programs including the Grow Up Smiling (GUS) Program which since its inception in 2012 has become one of the largest oral health care outreach service of its kind for school-aged children in Australia.
Brett qualifications include an Honours Degree in Science, Diploma of Project Management and MBA from the University of Adelaide. He is a Fellow of the Australian Institute of Institute of Managers and Leaders (FIML), and Member of the Australian Institute of Company Directors.
B.Nursing, Dip Applied Sc (UTS) ICU cert(JHH)
Dip Prof Practice Leadership (UNEP)
AAPM Certified Practice Manager
Madeline is an Intensive Care trained Registered Nurse. In 2001, she established Hills Family General Practice in North West Sydney. She is Director and Practice Manager. The practice has grown to include 13 full and part time doctors, nursing staff and a pharmacist. She completed the Diploma of Professional Practice Leadership in 2016 at UNEP. Madeline is a Certified Practice Manager with AAPM. Along with the Principal of the practice Dr Wally Jammal, Madeline is a strong believer in the patient centred and Health Care Home philosophy. This includes a data driven, team based approach to chronic disease management. We utilise an in house non-dispensing pharmacist and case conference with Endocrinology teams for our diabetes patients. We are involved with NSW Health Integrated Care Program and the implementation of the NSW Agency for Clinical Innovation Patient Reported Measures.
Like most of us, Karen has several careers under her belt from running the local cake shop to temping for Argentinean food importers and a terrifying medical patent agent. After training as a speech pathologist, Karen worked both nationally and internationally before evolving into her most challenging (and joyful) role – the practice manager of the Brisbane Clinical Neuroscience Centre. The BCNC is a multi-disciplinary specialist practice which aims to provide exceptional, holistic, patient-focused care for children and adults with brain and spine disease. Karen’s team consists of six neurosurgeons, two neurologists, and an ENT surgeon, complemented by pain physicians, radiation oncology, physiotherapy, nurses and the most wonderful administration staff. This medical “village” provides a collaborative environment which optimises a patient’s clinical pathway which occurs in the one location. With ten outreach clinics throughout Queensland, backed by a busy telehealth service, the BCNC team proudly brings medicine to the people whilst supporting medical practitioners in rural and remote communities. Karen’s passion is providing patient-centred care and creating a joyful workplace for her colleagues. Karen has been a member of AAPM for several years and proudly completed her UNEP Diploma of Professional Practice Leadership earlier this year. She is both overwhelmed and honoured to represent Queensland in the National Awards.
Garry, after leaving school early, worked on the family farm for the first 10 years of his career before running a small part-time IT business. This led to Melbourne where he worked for IT company MYOB in a technical support role and then in 2001 moved back to South Australia to take up a Practice Manager role (the first for the clinic) in Millicent, South Australia before his current role managing a Medical Centre in Ararat, a rural city near the Grampians in Victoria where he has been for 10 years.
The Ararat Medical Centre has 13 full-time doctors, nursing and reception staff, interns, medical and nursing students.
Since working as a Practice Manager; Garry has led the Practice Team through 7 Accreditations, supervised renovations and expansions of two Medical Centres and more recently has contributed to the Ararat Medical Centre winning RACGP Victorian Practice of the Year (2016); RACGP Australian Practice of the Year (2016) and RWAV Victorian Rural Practice of the Year (2017). In 2013 Garry was awarded the RWAV Practice Manager Award for contributions to Rural General Practice in Victoria. In 2017 Garry received the AAPM Victorian Practice Manager Award.
Garry is a Fellow and Certified Practice Manager of the Australian Association of Practice Management and holds an Advanced Diploma in Practice Management and Certificate IV in Training and Assessment.
Garry is married to artist Tianee and is father to 3 children.
Garry enjoys tinkering in his workshop, tennis, gardening, cooking, travelling and volunteering as a barista.
Simon has been in Practice Management for approximately 10 years. He initially started Practice Managing a corporate Practice in Canberra then Darwin then Sydney. These Practices consisted of occupational health medicals, immigration medicals and travel medicine. When Simon made his next move to Hobart in Tasmania, he was the Practice Manager for a local physiotherapy practice.
After resigning from this position after 6 months, Simon applied for the Practice Manager role at Huon Valley Health Centre in Huonville about 35 minutes south of Hobart. When Simon started 3 and ½ years ago, the practice in Huonville consisted of 7 Doctors, 2 nurses and 5 admin. On his first day, the Practice Principals advised that he would also be project managing the 5 months extensions and renovations to the Practice.
At this point in time, the Practice has expanded to a second location in Cygnet, 20 minutes south east of Huonville as well as an Allied Health Centre in Cygnet too. The staff has grown to 17 Doctors, 7 nurses, a Nurse Practitioner, a clinical pharmacist, a driver, 10 admin staff and a psychologist.
Future expansions have been put on hold so that consolidation can be the priority. Being a member of AAPM has allowed Simon to network and seek advice if required. Mentoring and support through AAPM has been pivotal in Simon’s growth as a Practice Manager.
Dip Prof Practice Management (UNEP)
Cert IV Bookkeeping and Accounting (current)
AAPM Certified Practice Manager
In ‘another life’ Simone worked as a Registered Nurse and subsequently as a Rehabilitation Counsellor in the field of Occupational Health. In 1998, in the face of extraordinary circumstances, Simone and her husband decided to take over a small General Practice in Perth and so began her journey into the profession of Practice Management.
The practice is located in an area of Perth that was settled by Italian, Greek and Yugoslav immigrants in the 1950s – many became patients of the practice and they and their children remain with the practice today. Although the practice has not increased in size due to tenancy constraints, it has remained true to its beginnings, a warm family practice with doctors and staff providing genuine care to the patients and maintaining the vision of ‘Get Healthy then Get Out and Live’.
Working with a spouse can pose its own challenge to a working environment, particularly when the practice is not solely owned and many Practice Managers would be aware of this. Mindful of the dynamic, Simone has been able to visualise and cultivate a warm, positive and pro-active culture within the practice that continues to embrace the ‘art and science’ of General Practice – caring for our patients whilst adhering to our policies and procedures. Odin Road Medical Centre is now entering its 5th Accreditation cycle with AGPAL.
Simone joined AAPM in 1996, became an active member in the Osborne Division of GP and subsequently the Perth North Medicare Local and has been the facilitator of a Practice Managers networking group for the past 7 years that she initiated with assistance from the Division. Her local WAPHA liaison officers continue to attend the bimonthly meetings.
Having been a member of AAPM for over 20 years, on the WAAAPM committee since 2014 and WA president since September 2015, Simone is passionate about providing similar networking opportunities for AAPM members in WA believing strongly that the Australian Primary Care Collaborative adage ‘steal shamelessly and share generously’ can assist Practice Managers to assist each other at work.