Kris Cole

Kris holds a BSc (Hons) in Industrial Psychology, a Graduate Diploma in Manufacturing Technology and a Graduate Certificate in Adult Education. She has extensive and diverse experience working with people from all levels across a range of industries including finance, food and beverages, mining and manufacturing.

With academic and business books in nine languages, Kris is recognised internationally as a leading authority on workplace and individual productivity, performance management, leadership and effective communication. Her training programs, workshops and keynote speeches give a new depth of understanding and more powerful skills to audiences across the Pacific Rim.

Always practical and based on the latest research, Kris doesn’t just talk theory – she brings it to life and shows people how to apply it personally. Her successful, down-to-earth approach and clear grasp of bottom line issues has helped her become a sought-after consultant and facilitator as well as Australia’s leading business author.

Helen Crisp

Helen Crisp is an independent consultant with 25 years’ experience in working with health care services on aspects of service improvement.  From 2009 – to March 2017 she was Assistant Director of Research at the Health Foundation, UK, leading the Foundation’s £4 million per year research commissioning and academic grants programme, working with major academic centres to develop improvement science research – funding PhDs, post-doctoral fellowships and professorial fellows and supporting research into person-centred care, patient safety, improving quality of care and value for money in health care.  Prior to this, Helen worked in not-for-profit improvement agencies and has worked on a wide range of health care improvement programmes.  This has included developing quality of care standards and assessment processes for hospitals, mental health services, primary care and hospices.  She has worked as a consultant on national quality initiatives in the English NHS and advised on international healthcare quality improvement projects in Portugal, Denmark and the Balkans.

Mia Dhillon

Mia is Business Development Manager and Improvement Consultant. She has over 15 years’ experience within the health industry and has held a range of senior roles within the organisation including National Program Director for the Australian Primary Care Collaboratives (APCC) Program.

Mia was responsible for the governance of the APCC Program, as well as developing and implementing strategies to preserve the robustness of the Collaborative methodology as the program matured and expanded.

Mia possesses a range of experience across program management and clinical roles. Her experience in program management has been focused in the primary healthcare sector in Australia, with particular emphasis on programs relating to hospital substitution, quality improvement and change management.

Mia’s clinical experience is spread across the primary and secondary healthcare sectors in Canada and England.

Cati Smith

Cati is Improvement Consultant. She has extensive experience in Project Management in health programs in the primary health care sector, previously based in a local division of general practice and Medicare Local. Cati’s clinical experience is spread across the primary and tertiary healthcare sectors in Australia and the United Kingdom.

Cati has extensive experience in leading the implementation and evaluation of quality improvement programs in the areas of chronic disease prevention and management, Indigenous health and digital health. She has strong and transferable skills in project management, application of collaborative methodology, measurement and data analysis, public health, clinical service management, health promotion, stakeholder management, leading people and the development and delivery of training

Angela Mason Lynch

Angela is the business manager for 3 medium to large General Practices and 1 large Physiotherapy Practice in Sydney. She also consults to multiple practices over NSW including practices in rural and very remote areas.

She is the immediate past state President of the Australian Association of Practice Managers, a past National President, Fellow, Life Memeber & Certified Practice Manager.

She has experience as a Board Member for multiple bodies in healthcare and is an expert committee member for the RACGP Standards for General Practices.

She is an Accreditation Surveyor and a Registered Nurse with a Post Grad Certificate in Nursing Management, a Diploma in Practice Management and is a Graduate of the Australian Institute of Company Directors.

She has a history of commitment to ensuring health care is delivered safely with quality outcomes in a financially viable environment that is a desirable place in which to work.

Nominated for Small Business Woman of the Year 2009. Angela is a highly sought after presenter for many health care bodies and organisations

Jackie Beer

Jackie Beer was a career banker for twenty years involved in Regional Manager, Senior Business Banking and Credit Manager Roles and served on National Corporate Taskforces.

Since starting her career in Practice Management Jackie has been instrumental in the establishment of two rural General Practices and is a Practice Manager on the outskirts of Bundaberg at an accredited General Practice and Aboriginal Health Service.

Jackie has completed a Bachelor of Commerce (Accounting), Master of Management and the Leadership Journey Program through the Australian Graduate School of Management. She then completed a Diploma of Practice Management.

Jackie was the recipient of the Qld AAPM Practice Manager of the Year 2014 and following this joined the AAPM Qld Branch Committee including serving as the 2015 / 2016 Qld Branch President and currently serves on the AAPM National Board as Treasurer.

Jackie holds professional memberships being a Fellow of the Institute of Public Accountants, Fellow of the Institute of Financial Accountants, Fellow of the Financial Services Institute of Australia and a Certified Practice Manager and Fellow of the AAPM.

Because of her in-depth knowledge in the banking industry Jackie has witnessed the often overlooked importance of refining financial processes and regularly reviewing financial practices within the business within the Medical Practice setting and is passionate about sharing this message to enable practices to make sound business decisions.

Marcus Wilson

Marcus is an Engineer by training, and is passionate about implementing technology-based solutions for the complex challenges facing healthcare practices. Marcus began his career developing E-commerce products for the Commsec trading platform, before moving to Equities Research at Macquarie Bank. As Macquarie’s Senior Healthcare Analyst, he researched listed private hospitals, medical practices, and health software companies. In this role, he addressed several investor and industry conferences on the impacts of industry consolidation in specialist medical practice.

More recently, Marcus has implemented cloud applications for a number of businesses, most recently as Practice Manager of Focus Eye Centre. He offers Surgical Partners clients a mixture of industry level experience, as well as a track record of understanding and resolving issues at the practice administration level.

Tanya Radford

Tanya Radford, Employment Relations Consultant.

Tanya began her career in employment relations following the completion of Human Resources and Industrial Relations at Curtin University. Her passion lead her down the human resource path, allowing her to polish her specialised skills in the mining and manufacturing industries.

Home grown to Western Australia, Tanya has the knowledge and experience required to understand local business needs, along with a long term appreciation of state based legislative requirements. She also gained five years international experience working in the United Kingdom. This presented her an opportunity to diversify her knowledge and gain valued experience in business transfer, while managing contracts for a team of employees commissioning a manufacturing plant in China.

The highlight of Tanya’s career stems from her experience with a range of small to large enterprises and today, she thoroughly enjoys presenting realistic solutions to impact real change.

Tanya has enjoyed a career with Employsure as Team Leader of Consultancy Service for WA and SA since April 2013.

Robyn Manchester

Robyn Manchester manages the WA Audit team in the Provider Benefits Integrity Division within the Commonwealth Department of Health.  The division is responsible for compliance across the Medicare Benefits Schedule, the Pharmaceutical Benefits Scheme, the Child Dental Benefits Schedule and health incentive payments.

Robyn has 18 years of public sector experience including more than 10 years in the administration of Commonwealth health programs in Canberra and Perth.

About AAPM

AAPM represents Practice Managers and the profession of practice management, and promotes professional development and a code of ethics through leadership and education.

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