From Rookie to Patient to Pro – how a patient experience shaped a practice

1435 – 1535

Specialist practices today are unrecognisable from those of twenty years ago, when rookie practice managers, like myself, ran a practice on instinct and good luck (and in my case) from the boot of a second hand Renault Fuego.  Natural evolution occurred and I was busy squeezing 25 hours into one day in a practice where technology, risk management, privacy legislation and informed financial consent dominated the landscape. When an unexpected curve ball turned me from manager to patient, it was an opportunity to see medical practice from the other side of the sheets.  The outcome is a practice re-imagined, where patient perspectives drive both medicine and management.

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AAPM represents Practice Managers and the profession of practice management, and promotes professional development and a code of ethics through leadership and education.

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