The Golden Rule/s: getting your poor performers to work their magic….

1435 – 1535

Why is this course important?

Poor  performance and  unacceptable workplace behaviour are inevitable challenges for managers.

The problem? Most approaches fail to deliver sustained performance improvement:

  • Many managers lack the confidence, experience or skills so avoid performance management altogether
  • Some managers have  a go – and  see short term improvements followed by a fallback to previous unacceptable levels
  • Others go in ‘boots and all’ and then spend weeks dealing with  the  fallout

What do  we cover in the course?

You need to be able  to address underperformance confidently, skillfully  and  appropriately. In Managing Poor  Performance, you will learn:

  • How to identify and  prevent underperformance
  • How your  leadership style  impacts performance
  • How to have uncomfortable discussions using  the  ‘rule  of two reasonables’
  • Strategies for conversations with people you don’t like
  • How to avoid being held  to ransom by your  people
  • What to do when your  manager undermines your  performance management efforts
  • Three  outcomes of performance management – and  the  one  you won’t accept
  • The golden rule: never allow  someone to comfortably underperform
  • Why  you are not  ‘the baddy’

Keeping it real

You need a day of theory like you need, well, another underperformer! That’s why  Managing Poor Performance is based on:

  • Real workplace scenarios
  • Practical application
  • Opportunities to discuss your  specific issues
  • Action plans to improve the  performance of every member of your  team


About AAPM

AAPM represents Practice Managers and the profession of practice management, and promotes professional development and a code of ethics through leadership and education.

Conference Managers

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